Shipping & Delivery Policy

Thank you for shopping with OmVanta. This Shipping & Delivery Policy explains our order processing times, shipping charges, estimated delivery periods, tracking procedures, international shipping conditions, and the steps to follow if a shipment is delayed, missing, damaged, or marked as delivered but cannot be located.

By placing an order through OmVanta, you acknowledge that you have reviewed this policy. Nothing in this policy is intended to exclude, restrict, or override any rights or remedies that cannot legally be excluded under applicable law.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing may take up to five business days or longer during:

• Public holidays
• Peak shopping periods
• Unusually high order volumes
• Inventory verification
• Payment or fraud-prevention reviews
• Severe weather or transportation disruptions
• Product-specific handling requirements
• Circumstances outside our reasonable control

Processing time refers to the period required to prepare an order for shipment. It does not include the carrier’s transit time after dispatch.

Product-specific processing or shipping estimates displayed on a product page or during checkout may apply instead of the general estimates in this policy.

2. Order Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

The order confirmation indicates that we have received your order. It does not guarantee final acceptance, product availability, or shipment.

We may contact you if:

• Additional information is required
• Payment authorization is unsuccessful
• An address appears incomplete or inaccurate
• A product becomes unavailable
• A product cannot legally or safely be shipped to the destination
• The order is identified for additional verification

We reserve the right to cancel or limit an order for legitimate reasons, including product unavailability, suspected fraud, pricing or listing errors, shipping restrictions, or legal and regulatory requirements. If we cancel a paid order before shipment, the affected amount will be refunded to the original payment method.

3. Shipping Fee

Our standard shipping charge is:

Flat Shipping Fee: $6.90 per order

The shipping charge applicable to your order will be displayed during checkout before payment is completed.

Additional charges may apply only when clearly disclosed before purchase, such as for certain oversized products, remote destinations, expedited shipping, or special handling.

International customs duties, import taxes, brokerage charges, and similar government or carrier-imposed fees are not included in the standard shipping charge unless expressly stated during checkout.

Original shipping charges are generally non-refundable after an order has been shipped, except when:

• The shipment resulted from a verified error by OmVanta
• The product is confirmed to be damaged, defective, incomplete, or incorrectly supplied
• The order was not shipped
• Applicable law requires the shipping charge to be refunded

4. Estimated Delivery Times

Estimated delivery times generally begin after the order has been processed and dispatched.

United States: 5–10 business days after dispatch
International destinations: 10–20 business days after dispatch

These periods are estimates, not guaranteed delivery dates. Actual delivery time may vary depending on the destination, product, fulfillment location, shipping method, carrier, customs processing, and other circumstances.

Orders containing multiple products may arrive in separate packages and on different dates.

Any delivery estimate displayed on a product page, at checkout, in an order confirmation, or in a shipping confirmation is provided for planning purposes and is not a guarantee unless expressly identified as guaranteed.

5. Shipping Confirmation and Tracking

When an order is dispatched, we will generally send a shipping confirmation email containing available tracking information.

Please verify that the email address entered during checkout is correct and check your spam or junk folder if you do not receive the message.

Tracking information may take approximately 2–5 business days after dispatch to become active or display movement. A temporary delay in tracking updates does not necessarily mean that the package has not been shipped.

Some international or local delivery partners may provide limited tracking information after the package enters the destination country.

6. Shipping Carriers

Depending on the destination, product, package size, and fulfillment location, orders may be delivered by carriers such as:

• USPS
• UPS
• FedEx
• DHL
• International postal services
• Regional or local delivery partners

Carrier selection is determined based on the available service for the order and destination. Customers generally cannot select a particular carrier unless that option is expressly offered during checkout.

The carrier shown in the initial tracking information may transfer the package to another carrier or local postal service for final delivery.

7. Split Shipments

Products in the same order may be stored or fulfilled from different locations. As a result:

• Products may be shipped in separate packages
• Each package may have a separate tracking number
• Packages may arrive on different dates
• One package may arrive before another package shows tracking activity

You will not be charged an additional standard shipping fee solely because we divide an order into multiple shipments.

A partial delivery does not necessarily mean that products are missing. Please review all available tracking numbers and shipping confirmation messages before contacting us.

8. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout, including:

• Recipient’s full name
• Street address
• Apartment, suite, or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Valid telephone number when required for delivery

Please review your address carefully before submitting an order.

If you discover an address error, contact us immediately at bazylkhy@gmail.com or +1 (936) 260-5549.

We will make a reasonable effort to update the address if fulfillment has not begun, but we cannot guarantee that an address can be changed after an order has been submitted.

Once an order has been processed, transferred to a fulfillment provider, or shipped, the address may no longer be changeable.

9. Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer supplied an inaccurate, incomplete, or undeliverable address, we may offer:

• Reshipment after the package is returned, subject to additional shipping charges
• A refund of the eligible product price after the returned package is received and inspected
• Another reasonable resolution based on the circumstances

Where permitted by law, original shipping charges, return-to-sender charges, carrier correction fees, customs expenses, and reshipping costs may be deducted from the refund when the delivery failure resulted from information supplied by the customer.

We cannot guarantee recovery, replacement, or refund if a carrier successfully delivers a package to the address entered by the customer but the address was entered incorrectly.

Any decision will remain subject to applicable law and the available delivery evidence.

10. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We will attempt to accommodate the request if processing or shipment has not begun. Submitting a request does not guarantee that a change or cancellation can be completed.

Once fulfillment has started or the order has been shipped, cancellation or modification may no longer be possible. After delivery, an eligible product may be returned according to our Return & Refund Policy.

If we cannot ship an order within the promised shipment period, we will provide any notice, cancellation option, revised shipment information, or refund required under applicable law.

11. Shipping Delays

Delivery may be delayed because of circumstances including:

• Carrier congestion
• Customs inspections
• Severe weather
• Natural disasters
• Public holidays
• Labor interruptions
• Transportation disruptions
• Security inspections
• Government restrictions
• Public health emergencies
• Incorrect address information
• Remote delivery locations
• Events outside our reasonable control

We will provide available information and reasonable assistance when a delay is reported. However, we cannot control the carrier, customs authority, postal service, or other third party responsible for the delay.

This does not limit any cancellation, refund, or other rights that apply when an order is not shipped or delivered as required by applicable law.

12. Lost Packages

If tracking has not updated for an unusually long period or the package appears to be lost:

1. Review the latest tracking information.
2. Confirm that the shipping address on your order is correct.
3. Contact the carrier when the carrier’s details are available.
4. Contact OmVanta at bazylkhy@gmail.com with your order number and tracking number.

We may request additional information and may open an inquiry with the carrier or fulfillment provider.

The investigation period depends on the carrier, destination, and type of shipment. We may need to wait until the carrier’s expected delivery period has passed before a package can be treated as lost.

If a shipment is verified as lost, we will provide an appropriate remedy, which may include a replacement or refund, subject to product availability, investigation results, and applicable law.

13. Packages Marked as Delivered

If tracking indicates that a package was delivered but you cannot locate it:

1. Confirm that the delivery address on your order is correct.
2. Check entrances, porches, parcel lockers, mailrooms, garages, reception areas, and other secure locations.
3. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
4. Allow a short period for carrier tracking to update if the delivery scan appears premature.
5. Contact the carrier for delivery details or proof of delivery.
6. Contact OmVanta if the package remains missing.

A tracking status marked “delivered” does not automatically resolve every claim or automatically transfer all responsibility to the customer. We will review the available tracking records, delivery evidence, customer-provided information, and applicable law.

We cannot guarantee reimbursement for theft or loss occurring after properly documented delivery to the correct address, but each claim will be reviewed according to its individual circumstances.

14. Damaged Packages

If a shipment or product arrives damaged:

• Photograph the exterior packaging before discarding it
• Photograph the shipping label
• Photograph the interior packaging and damaged product
• Keep all packaging and damaged components
• Contact us as soon as reasonably possible and preferably within seven calendar days after delivery

Do not discard, repair, use, alter, burn, or return the damaged product before receiving instructions.

Depending on the circumstances, we may offer replacement parts, a replacement product, a partial refund, a full refund, or another appropriate remedy.

Prompt reporting helps us investigate the damage with the carrier. Failure to report within seven days does not eliminate any rights that cannot legally be waived.

15. Refused and Unclaimed Shipments

If a package is refused, left unclaimed, or not collected after delivery attempts, it may be returned to the sender or another fulfillment location.

After the package is returned and inspected, we may offer:

• Reshipment subject to additional charges
• A refund of the eligible product price
• Another appropriate resolution

Where permitted by law, original shipping charges, return-to-sender charges, customs expenses, and other costs caused by refusal or failure to collect may be deducted from the refund.

A refund cannot normally be processed until the package has been returned or the carrier has confirmed its final disposition.

16. International Shipping

International shipping availability depends on the destination, product, carrier service, and applicable legal restrictions. Available shipping destinations will generally be shown during checkout.

International customers are responsible for determining whether a product may lawfully be imported, possessed, and used in the destination country.

Certain OmVanta products may be subject to import or transportation restrictions, including:

• Incense and combustible products
• Oils, liquids, pastes, or powders
• Herbs, seeds, flowers, food, or plant-derived materials
• Wooden products
• Religious offerings or consumable products
• Products containing animal-derived or natural materials
• Fragile, flammable, or restricted materials

We may cancel an order if we determine that a product cannot legally, safely, or reasonably be shipped to the selected destination. Any amount paid for an item cancelled before shipment will be refunded to the original payment method.

17. Customs, Duties, and Taxes

International orders may be subject to:

• Import duties
• Customs taxes
• Value-added tax
• Brokerage fees
• Handling charges
• Customs inspection fees
• Other charges imposed by the destination country or carrier

Unless expressly stated during checkout, these charges are not included in the product price or OmVanta shipping fee and are the customer’s responsibility.

OmVanta does not determine or control these charges. Contact the relevant customs authority for information before placing an order.

Refusing a shipment or failing to pay import charges does not automatically entitle the customer to a full refund. Any refund will be considered after the package has been returned and may be reduced by shipping, customs, return, or handling costs where legally permitted.

18. Customs Delays, Refusals, and Seizures

Customs authorities may inspect, delay, reject, return, confiscate, or destroy a shipment under the laws of the destination country.

OmVanta will provide available shipment documentation and reasonable assistance when possible. However, we cannot control decisions made by customs authorities.

OmVanta is not responsible for customs delays or restrictions caused by destination-country requirements, prohibited imports, missing customer-provided information, or the customer’s failure to pay applicable charges, except to the extent the issue resulted from our error or applicable law provides otherwise.

19. Shipping Restrictions

We reserve the right to refuse or cancel shipment to:

• Locations not served by available carriers
• Addresses subject to legal or carrier restrictions
• Destinations affected by sanctions or trade restrictions
• Freight-forwarding or reshipping addresses presenting an elevated risk
• Orders that cannot be delivered safely or lawfully
• Addresses that cannot be reasonably verified

If we cancel an order before shipment, we will refund the affected amount to the original payment method.

Availability at checkout does not guarantee that every product can be shipped to every destination.

20. Freight Forwarders and Reshipping Services

If a customer directs an order to a freight forwarder, reshipping company, hotel, temporary accommodation, or third-party receiving service, delivery to that address may be treated as delivery to the customer where legally permitted.

The customer is responsible for confirming that the receiving service accepts the package and can lawfully forward the product.

We are not responsible for loss, damage, delay, modification, repackaging, or additional charges occurring after documented delivery to a freight forwarder or third-party receiving service, except where applicable law provides otherwise.

21. Delivery Estimates and Legal Rights

All delivery periods in this policy are estimates unless expressly stated to be guaranteed.

Nothing in this policy removes any right you may have if:

• We fail to ship within a promised period
• We cannot fulfill the order
• The product is not delivered
• The product arrives damaged, defective, incomplete, or materially different from its description
• Applicable consumer protection law provides another remedy

22. Contact Information

For questions regarding order processing, shipping, tracking, delivery, damaged packages, or missing shipments, contact:

Store Name: OmVanta
Email: bazylkhy@gmail.com
Phone: +1 (936) 260-5549
Website: https://omvanta.us

Business Correspondence Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This address is for official business correspondence only. Do not send returns to this address unless OmVanta provides prior written authorization and specifically instructs you to use it.

We aim to respond to most inquiries within 1–2 business days, Monday through Friday, excluding public holidays. Response times are estimates and are not guaranteed.