Return & Refund Policy

Thank you for shopping with OmVanta. We want you to feel confident when purchasing from our store. This Return & Refund Policy explains when a product may be returned, how to request a return, who is responsible for return shipping, and how refunds are processed.

By placing an order through OmVanta, you acknowledge that you have reviewed this policy. Nothing in this policy is intended to exclude, restrict, or override any consumer rights that cannot legally be excluded under applicable law.

1. Return Period

You may request a return within 30 calendar days after the date your order is recorded as delivered.

To qualify for a standard return, the product must:

Be unused, unworn, unwashed, unburned, and in the same condition in which it was received
Be returned with its original packaging, labels, manuals, accessories, and components
Show no signs of installation, alteration, contamination, misuse, or customer-caused damage
Be accompanied by valid proof of purchase, such as an order number or order confirmation
Be returned according to the instructions provided by OmVanta

After receiving return authorization, the product must generally be shipped within seven calendar days unless we provide a different deadline in writing.

Meeting these conditions does not automatically guarantee a refund. All returned products are inspected before a refund is approved.

2. How to Request a Return

Before returning any product, contact us at:

Email: bazylkhy@gmail.com
Phone: +1 (936) 260-5549

Please include:

Your full name
Your order number
The product you wish to return
The reason for the return
Photographs or video, when the item is damaged, defective, incomplete, or incorrect

If the return is approved, we will provide return authorization and the applicable return instructions, including the correct return destination.

Do not return products to the business correspondence address shown on our website unless we specifically instruct you to do so in writing. Products may be fulfilled from different locations, and the appropriate return address may vary by order.

Returns sent without prior authorization, sent to an unauthorized address, or sent cash on delivery may be refused or may experience significant processing delays.

3. Return Shipping Costs

For returns based on a change of mind, an accidental purchase, personal preference, size or appearance expectations, or another reason not caused by OmVanta, the customer is responsible for return shipping costs.

If we confirm that a product was damaged in transit, materially defective, incomplete, or incorrectly shipped, OmVanta will provide an appropriate resolution. Depending on the circumstances, this may include:

A prepaid return label
Reimbursement of reasonable return shipping costs
A replacement product or replacement component
A partial refund
A full refund

Do not pay for return shipping on a damaged, defective, incomplete, or incorrect product until you have received instructions from us. Unapproved expedited, premium, or international return shipping charges may not be reimbursed.

Return shipping costs are non-refundable when the return is not caused by an error attributable to OmVanta, except where applicable law requires otherwise.

4. Return Shipping Responsibility

Customers must package returned products securely and follow the return instructions provided by OmVanta.

We strongly recommend using a trackable shipping service and retaining the shipping receipt and tracking number until the return has been completed.

For customer-initiated returns, the customer remains responsible for the product until it is delivered to the authorized return destination. OmVanta is not responsible for return packages lost, damaged, delayed, or sent to an incorrect or unauthorized address by the customer or the customer’s selected carrier.

5. Damaged, Defective, Incorrect, or Incomplete Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible and preferably within seven calendar days after delivery. Contacting us promptly helps us investigate the issue with the carrier or fulfillment provider.

Please provide:

Your order number
A description of the problem
Clear photographs or video of the product
Photographs of the exterior and interior packaging
Photographs of the shipping label
Photographs showing any missing, damaged, or incorrect components

Keep the product and all original packaging until we provide instructions. Do not discard, repair, burn, use, alter, or return the product before we have had a reasonable opportunity to review the claim.

Depending on the circumstances and applicable law, we may offer replacement parts, a replacement product, a partial refund, a full refund, or another appropriate remedy.

Failure to report an issue within seven days does not eliminate any non-waivable rights you may have under applicable law, but it may limit our ability to verify shipping damage or pursue a carrier claim.

6. Non-Returnable Products

Unless the product is damaged, defective, incorrectly supplied, or otherwise required to be accepted under applicable law, the following products generally cannot be returned:

Gift cards
Personalized, engraved, customized, or made-to-order products
Products marked as final sale or non-returnable before purchase
Opened, used, burned, installed, washed, altered, or damaged products
Products missing original packaging, labels, accessories, manuals, or components
Incense, candles, oils, powders, pastes, herbs, food products, offerings, or other consumable products once opened
Products with broken hygiene, tamper-evident, or protective seals
Perishable products
Personal-care or hygiene-sensitive products once opened or used
Products that cannot safely be resold for health, hygiene, contamination, or safety reasons
Products damaged through misuse, improper handling, improper storage, unauthorized repair, or failure to follow supplied instructions

The fact that a product was discounted does not by itself remove any rights that cannot legally be excluded. Any final-sale or non-returnable condition will be disclosed before purchase where applicable.

7. Product Appearance and Handmade Variations

Some religious, devotional, decorative, natural, or handmade products may have minor variations in color, grain, finish, texture, pattern, fragrance, dimensions, or craftsmanship.

Reasonable variations that are inherent in handmade or natural products are not necessarily defects. However, this does not affect your rights if the product is materially different from its description, damaged, or unsuitable because of a verified manufacturing fault.

Colors may also appear slightly different depending on lighting, photography, screen settings, and device type.

8. Refund Inspection and Approval

After an authorized return is delivered, we will inspect the product and notify you whether the refund has been approved, partially approved, or declined.

A refund may be reduced or declined when legally permitted if:

The product has been used, altered, contaminated, damaged, or returned incomplete
Parts, packaging, accessories, manuals, or promotional items are missing
The product was returned outside the applicable return period
The product was sent without authorization or to an incorrect address
The returned product does not match the product originally purchased
The product is excluded from return under this policy

We will explain the reason if a refund is reduced or declined.

9. Refund Processing

Approved refunds will be issued to the original payment method whenever possible. We do not normally issue a refund to a different person, account, card, or payment method.

We generally process an approved refund within seven business days after the returned product has been received, inspected, and accepted. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Any banking or payment-provider processing time is outside OmVanta’s direct control.

If more than 10 business days have passed since we confirmed that your refund was issued, please contact your bank or payment provider first and then contact us at bazylkhy@gmail.com.

10. Refund Amounts and Original Shipping Charges

For an approved return based on a change of mind or another reason not caused by OmVanta, the refund generally covers the eligible purchase price of the returned product.

Original shipping, handling, expedited delivery, gift-wrapping, customs, duties, taxes paid directly to government authorities, and similar charges are generally non-refundable unless:

The return resulted from our verified error
The product was confirmed to be damaged, defective, incomplete, or incorrect
The order was never shipped
Applicable law requires those charges to be refunded

Any permitted deduction will be explained before or when the refund is processed.

11. Exchanges and Replacements

We do not guarantee direct exchanges for change-of-mind returns. If you want a different product, variation, or quantity, you may need to return the original eligible product and place a new order.

For products confirmed as damaged, defective, incomplete, or incorrectly shipped, we may offer a replacement product or replacement component when available.

If an appropriate replacement is unavailable, we may provide a partial or full refund, depending on the circumstances and applicable law.

12. Order Cancellations

You may request cancellation by contacting us as soon as possible after placing your order.

We will attempt to cancel the order if fulfillment or shipment has not begun. However, submitting a cancellation request does not guarantee that the order can be cancelled.

Once an order has entered processing, been transferred to a fulfillment provider, or been shipped, cancellation may no longer be possible. If the order is delivered, you may request a return under this policy.

If we cannot ship your order within the promised timeframe, we will provide the options and remedies required by applicable law, which may include consenting to a revised shipment date or cancelling the unshipped order for a full refund.

13. Refused, Unclaimed, and Undeliverable Packages

If a package is returned because of:

An incorrect or incomplete delivery address supplied by the customer
Refused delivery
Failure to collect the package
Repeated unsuccessful delivery attempts
Failure to pay required customs duties or import charges

We may offer reshipment, subject to payment of any additional shipping or handling costs, or issue a refund for the eligible product amount after the package has been received and inspected.

Original shipping costs, return-to-sender charges, customs charges, and other costs resulting from the delivery failure may be deducted from the refund where permitted by law.

No refund can be processed until the returned package has been received or the carrier has otherwise confirmed its disposition.

14. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Contact us immediately if you notice an address error. We will attempt to update the address if the order has not been processed, but we cannot guarantee that an address can be changed after an order has been submitted.

OmVanta is not responsible for delivery failures caused by inaccurate or incomplete information provided by the customer, except to the extent required by applicable law.

15. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

Confirm that the shipping address on your order is correct.
Check entrances, mailrooms, parcel lockers, reception areas, and other secure delivery locations.
Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
Contact the shipping carrier for delivery details.
Contact OmVanta if the package remains missing.

We will provide reasonable assistance with a carrier inquiry when possible. A tracking status marked “delivered” does not automatically determine the outcome of every claim; each case will be reviewed based on the available evidence and applicable law.

16. International Orders

Customers are responsible for reviewing any customs, import, tax, or product restrictions applicable in the destination country before placing an order.

Unless the return results from our verified error or applicable law requires otherwise:

Customers are responsible for international return shipping costs
Customs duties, brokerage fees, import taxes, and similar government charges are non-refundable by OmVanta
Customers are responsible for return-related customs documentation and charges
OmVanta is not responsible for products refused, seized, delayed, or destroyed by customs because of destination-country restrictions or information supplied by the customer

If duties or taxes were collected directly by OmVanta and applicable law requires a refund, the eligible amount will be handled accordingly.

17. Unauthorized Returns and Chargebacks

Please contact us before returning a product or initiating a payment dispute so that we have an opportunity to review and resolve the issue.

This request does not restrict your right to contact your card issuer, payment provider, consumer protection agency, or other appropriate authority.

Unauthorized returns remain subject to inspection and do not automatically qualify for a refund.

18. Policy Changes

We may update this Return & Refund Policy from time to time to reflect operational, legal, or regulatory changes.

The policy in effect when your order was placed will generally govern that order unless a later change is required by law or provides more favorable terms to you.

19. Contact Information

For questions or requests relating to returns, refunds, cancellations, damaged products, or incorrect orders, contact:

Store Name: OmVanta
Email: bazylkhy@gmail.com
Phone: +1 (936) 260-5549
Website: https://omvanta.us

Business Correspondence Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Do not send returns to this address unless OmVanta has provided prior written authorization and specifically instructed you to use it.